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Privacy Policy

Effective Date: 01.01.2024

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Vesta Inventory Services ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information that identifies or could identify you (“Personal Data”) when you visit our website vestainventory.com or use our services. Please read this Privacy Policy carefully to understand our views and practices regarding your personal information.

1. Information We Collect

We may collect and process the following types of Personal Data:

1.1 Information You Provide to Us Directly

  • Contact Information: When you fill out a form, subscribe to our newsletter, or contact us, we may collect your name, email address, phone number, and postal address.

  • Business Information: For clients, we collect company name, job title, and other relevant business information necessary to provide our services.

  • Financial Information: For invoicing purposes, we may collect payment details, including bank information if needed.

1.2 Information We Collect Automatically

  • Cookies and Tracking Technologies: When you visit our website, we use cookies and similar technologies to collect data about your browsing activity and preferences. For details on the cookies we use and your options, please refer to our Cookie Policy.

  • Device and Usage Information: We automatically collect information such as IP address, browser type, device type, and operating system when you use our site.

1.3 Information from Third Parties

We may obtain information about you from public sources, third-party service providers, and social media if you engage with us through these channels.

1.4 Call Recording and Monitoring

In addition to other types of Personal Data, we may record and monitor phone calls between you and our team. This recording is done only where necessary and in line with applicable laws.

2. How We Use Your Information

We use your Personal Data to:

  • Provide and Improve Our Services: To fulfill requests, process transactions, and manage client relationships.

  • Communicate with You: To send important information, updates, marketing communications (where consented), and respond to your inquiries.

  • Personalize User Experience: To tailor content and display relevant information based on your preferences.

  • Analyze and Improve Our Site: To monitor website performance and understand visitor behavior using analytics tools.

  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce agreements.

3. How We Use Call Recordings

Recorded calls may be used for the following purposes:

  • ​Quality Assurance: To review and improve the quality of our customer service and ensure accurate communication.

  • Training: To train our team and provide ongoing support and guidance.

  • Dispute Resolution: To resolve any disputes or misunderstandings that may arise from our communications.

  • Compliance: To comply with regulatory and legal requirements, where necessary.

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All recorded calls are securely stored and accessible only by authorized personnel. We retain these recordings for as long as necessary to fulfill the purposes outlined above or as required by law.

4. Legal Basis for Processing Your Data

Under the UK GDPR, we rely on the following legal bases for processing your Personal Data:

  • Consent: When you have given explicit consent (e.g., for receiving marketing emails).

  • Contractual Necessity: To fulfill our contractual obligations to you.

  • Legitimate Interests: For purposes of quality assurance, training, and dispute resolution, including recording calls where we aim to ensure a high standard of service.

  • Legal Obligation: For compliance with legal and regulatory requirements.

5. How We Share Your Information

We do not sell your Personal Data. However, we may share your information with:

  • Service Providers: We may share your data with trusted third-party service providers for business operations (e.g., payment processing, hosting services).

  • Professional Advisors: Such as accountants, auditors, or legal counsel if necessary.

  • Legal Authorities: If required to comply with a legal obligation, protect our rights, or enforce agreements.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. For information on the specific cookies we use, their purposes, and how to manage your cookie preferences, please refer to our Cookie Policy.

7. Data Retention

We retain Personal Data only as long as necessary for the purposes outlined in this policy, or as required by law. If you would like your data to be removed or anonymized, please contact us (see Contact Information below).

8. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Under the UK GDPR, you have the following rights:

  • Right to Access: Request access to your Personal Data and obtain a copy.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your Personal Data, where applicable.

  • Right to Restriction: Restrict the processing of your Personal Data in certain cases.

  • Right to Data Portability: Request transfer of your data to another organization.

  • Right to Object: Object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us using the information provided below.

9. Data Security

We implement technical and organizational measures to protect your Personal Data from unauthorized access, loss, misuse, or alteration. However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy applies only to our site, so if you follow links to other websites, please review their respective privacy policies

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically for the latest information on our privacy practices.

12. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Vesta Inventory Services
Email: info@vestainventory.com
Phone: 020 3833 0999
Address: Suite 81, 28 Old Brompton Road, South Kensington, London, SW7 3SS

13. Complaints

If you believe your data protection rights have been violated, you have the right to file a complaint with the Information Commissioner’s Office (ICO) in the UK.

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